Individual, job, and organizational dimensions of work engagement: evidence from the tourism industry
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Individual, job, and organizational dimensions of work engagement: evidence from the tourism industryData
2023Cita bibliográfica
Monje-Amor, A., & Calvo, N. (2023). Individual, job, and organizational dimensions of work engagement: Evidence from the tourism industry. Baltic Journal of Management, 18(1), 70–88. https://doi.org/10.1108/BJM-03-2022-0110
Resumo
[Abstract]: Purpose: This qualitative study investigates how employees and managers perceive work
engagement and the role of intangible factors (e.g., task variety, support, and clarity)
involved in the motivational process of engagement.
Design: A sample of employees working in four organizations in the tourism industry
were interviewed. Inductive thematic analysis was used to analyze the results.
Findings: The results reveal that several intangible and contextual factors (e.g.,
challenging and varied tasks, good relationships at work, and inspiring leaders) are more
relevant to work engagement than extrinsic motivators. Engaged individuals are positive,
show a personal attachment to their work roles and colleagues, and have a cognitive
aspect derived from their effort.
Originality: An integrated model of work engagement-disengagement underpinned by
factors at the individual, job, and organizational level is suggested as a synthesis of the
main research results and can serve as a solid foundation for creating better future
workplaces. This study contributes to the understanding of employee behaviors and
organizations at work by discussing and empirically exploring the role of work
engagement as a driver of differentiation among companies in the tourism industry in
Galicia (Spanish region).
Palabras chave
Work engagement
Intangible factors
Thematic analysis
Tourism
Intangible factors
Thematic analysis
Tourism
Versión do editor
Dereitos
Atribución-NoComercial 4.0
ISSN
1746-5265