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Towards a Non-Functional Requirements Discovery Approach for Persuasive Systems

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Title
Towards a Non-Functional Requirements Discovery Approach for Persuasive Systems
Author(s)
Condori Fernández, Nelly
Araujo, Joao
Catalá, Alejandro
Lago, Patricia
Date
2020-03-30
Citation
Condori-Fernandez, N.; Lago, P.; Luaces, M.R.; Places, Á.S. An Action Research for Improving the Sustainability Assessment Framework Instruments. Sustainability 2020, 12, 1682. https://doi.org/10.3390/su12041682
Abstract
[Abstract] A number of software systems that attempt to help people achieve behavior change have been proposed in various domains such as health and wellness. However, sometimes, such systems have failed to provide a satisfactory or sustainable User Experience (UX), as it is observed when users may be reluctant to respond to the activation of the systems' changing demands. Moreover, a negative User Experience (UX) can be exposed by Behavior Change Support Systems (BCSS) if designers do not have clear understanding of the requirements that factually help changing the user behavior that accomplishes a sustainability goal. We first explored the Persuasive System Design (PSD) model that should be considered in UX assessment of BCSSs. Then, we propose a requirements discovery process that can be considered to redesign a software interactive system based on negative UX.
Keywords
Non-functional requirements
Persuasive systems
UX assessment
Sustainability
 
Editor version
https://doi.org/10.1145/3341105.3374059
ISBN
9781450368667

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