Browsing Teses de doutoramento by Author "Nieto-Mengotti, Manuel"
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El comportamiento de los consumidores ante los cambios en las industrias de red: el caso de las telecomunicaciones y servicios móviles
Nieto-Mengotti, Manuel (2015)[Abstract] Chapter 1. We propose and test an integrative model to examine the relationships among service quality, perceived value, corporate image, customer satisfaction and loyalty with mobile communication services. ...