Calvo-Porral, CristinaFaíña, José AndrésMontes-Solla, Paulino2025-10-302025-10-302016Calvo-Porral, C., Faíña Medín, J. A., & Montes-Solla, P. (2016). Relational, Functional Benefits and Customer Value in Large Retailing: A Cross-Format Comparative Analysis. Journal of International Food & Agribusiness Marketing, 28(2), 132–148. https://doi.org/10.1080/08974438.2015.10364831528-6983https://hdl.handle.net/2183/46193This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of International Food & Agribusiness Marketing on 15 Apr 2016, available at: https://doi.org/10.1080/08974438.2015.1036483[Abstract] Based on the existing marketing concept on relational and functional benefits and on the retailing management of customer value, the present research empirically tests the influence of these customer benefits by providing a comparative analysis for different retailing formats, such as supermarkets and hypermarkets. Using questionnaire data for a sample of customers (N = 362), the authors developed structural equation modeling. This study identifies the factors influencing customer value, as well as the key to understand the relationships of customer benefits, customer value, loyalty, and purchase intention in the retailing service context. The contribution of the present research includes empirically testing a conceptual model, by developing a comparative analysis, along with providing some meaningful insights to retailing managers on how to strategically manage customer value variables to increase and enhance customer retention and purchase intent.engCustomer valueFunctional benefitsLoyaltyRelational benefitsRetailingjournal articleopen access10.1080/08974438.2015.1036483