High Performance Work Systems in the Tourism Industry: A Systematic Review

Abstract

[Abstract] In the business context, human resource management is essential to achieve maximum productivity, making it necessary to build high performance work systems. The aim of this study was to know the current state of human resources practices integrated into the high performance work systems of tourism companies and to understand the relationship between HPWSs and staff turnover, absenteeism, productivity and accident rate, as well as the black box variables that mediate this relationship. A systematic review of literature published between 2019 and 2024 (April) was carried out with PRISMA 2020 statement, based on a bibliographic search in databases and which, after applying eligibility criteria, allowed for the compilation of 18 studies. The academic interest of this review stands out because it is a novel topic, postulating it as a starting point for future theoretical and empirical research that would serve to develop a more robust theory and make visible a topic of great impact for companies in the tourism sector, many of them family businesses, as well as for their workers.