A Systematic and Generalizable Approach to the Heuristic Evaluation of User Interfaces
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A Systematic and Generalizable Approach to the Heuristic Evaluation of User InterfacesDate
2018-01-24Citation
David Alonso-Ríos, Eduardo Mosqueira-Rey & Vicente Moret-Bonillo (2018) A Systematic and Generalizable Approach to the Heuristic Evaluation of User Interfaces, International Journal of Human–Computer Interaction, 34:12, 1169-1182, DOI: 10.1080/10447318.2018.1424101
Abstract
[Abstract]: Heuristic evaluation is one of the most actively used techniques for analyzing usability, as it is quick and inexpensive. This technique is based on following a given set of heuristics, which are typically defined as broad rules of thumb. In this paper, we propose a systematic and generalizable approach to this type of evaluation based on using comprehensive taxonomies as a source for the heuristics. This approach contrasts with other typical approaches, such as following (or adapting) Jakob Nielsen’s heuristics or creating ad hoc heuristics (formally or informally). The usefulness of our approach is investigated in two ways. Firstly, we carry out an actual heuristic evaluation of a mobile app in this manner, which we describe in detail. Secondly, we compare our approach and Nielsen’s. Additionally, we identify some limitations in Nielsen’s heuristics and some inconsistencies between them and established usability models, including Nielsen’s own.
Keywords
Case study
Context-of-use taxonomy
Heuristic evaluation
Mobile apps
Nielsen’s heuristics
Usability taxonomy
Context-of-use taxonomy
Heuristic evaluation
Mobile apps
Nielsen’s heuristics
Usability taxonomy
Editor version
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© 2018 Taylor & Francis Group, LLC Todos os dereitos reservados. All rights reserved.
ISSN
1044-7318
1532-7590
1532-7590